Understanding Identity Resolution and Rules in Sitecore CDP
Identity Resolution in Sitecore CDP Identity resolution is the process of identifying anonymous guests in Sitecore CDP . When a guest interacts with your brand across different channels and devices, Sitecore CDP uses identity rules to recognize and link that guest. By default, guests are marked as “visitors.” The IDENTITY event is used to resolve the identity of an anonymous site visitor. When Sitecore receives an IDENTITY event — typically captured during registration, login, or signup — it runs a linking algorithm to match guest data from separate guest profiles based on your organization’s identity rules. Identity Rules Identity rules are used to identify customers by providing key information such as customer ID, email, etc. In CDP, you can add identity rules as per your organization’s requirements. Follow the steps below to add identity rules in CDP: Navigate to the Settings icon and click on the Identity Rules menu. From the Identity Rules screen, click Add ...